Online ordering from has been discontinued.

Regarding products purchased from this website or independent vendors of chain by the inch products:

Your jewelry purchase may be returned for repair or replacement under the terms of your written guarantee. Please follow all the instructions on your written guarantee for repair or replacement service. Complete the Customer Information section on the back of your guarantee. Include required fee.(no exceptions). Incomplete warranties may cause delays or disqualification. Including a valid email address will reduce delays if we need more informaton.

No refunds. 

Please return all guarantee claims to:

Warranty Services
P.O. Box 970937
Coconut Creek, FL 33097-0937

This is our only active address for your returns.

Valid older warranties will have one of the following 2 inactive addresses.

Warranty Services
P.O. Box 970660
Coconut Creek, FL 33097-0660


Warranty Services
P.O. Box 4847
Deerfield Beach, FL 33442-4847

Mail these returns only to the active P.O. Box 970937 address.

If your guarantee does not have one of the above 3 addresses, it is not our product, ineligible for replacement from us, and should not be mailed to us.

To contact us:

Telephone: 954•426•0759 Hours: Monday -Thursday 10 A.M. – 4:30 P.M. Eastern Time


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